Unable To Place Call From Directory via iPhone and iPad

khandof
Visitor

Unable To Place Call From Directory via iPhone and iPad

I'm unable to place SIP calls from the directory from RealPresence Mobile (3.10.1-71327) via iPhones and iPads.  There's no call or add to favorite buttons on either device to place a call. I tested on an Android phone (Samsung Note 10 with RPM version 3.10.1-71327) and the add to contacts and call buttons were present.

 

I spent hours searching the Polycom forums for answers and came up empty.  Has any one come across this issue?  Was this feature removed in RPM just for Apple products?  Is this a glitch or bug.  Can someone please assist?

5 REPLIES 5
SteffenBaierUK
Polycom Employee & Community Manager

Re: Unable To Place Call From Directory via iPhone and iPad

Hello @khandof ,

 

Welcome to the Poly Community.

 

Are you using this with a Poly appliance like RPRM or is this a standalone installation? In addition to my knowledge, the latest supported version for iPhone/iPad is 3.11.1-72381

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

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If official support is required please check how to phone or open a case here

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The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections
Message 2 of 6
khandof
Visitor

Re: Unable To Place Call From Directory via iPhone and iPad

Thanks for the reply Steffan.  We are not using RPRM.  This is a standalone installation and we're using Pexip as a video provider. You are correct as the latest supported version for iPhone/iPad is 3.11.1-72381.  I tested the iPhone with version 3.11.1-7238 and Android with version 3.10.1-71327.  

Message 3 of 6
SteffenBaierUK
Polycom Employee & Community Manager

Re: Unable To Place Call From Directory via iPhone and iPad

Hello @khandof 

 

another customer reported this today.

 

Assuming you have no other Poly infrastructure and are just using our free software you will have to wait for the outcome of this customer.

 

Best regards

 

Steffen Baier

----------------

If official support is required please check how to phone or open a case here

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------


⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓ SIGNATURE ⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓
Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections
Message 4 of 6
SteffenBaierUK
Polycom Employee & Community Manager

Re: Unable To Place Call From Directory via iPhone and iPad

Hello @khandof 

 

this should be addressed in the next 3.11.2 release.

 

Best regards

 

Steffen Baier

----------------

If official support is required please check how to phone or open a case here

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------


⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓ SIGNATURE ⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓
Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections
Message 5 of 6
khandof
Visitor

Re: Unable To Place Call From Directory via iPhone and iPad

Thank You Steffan.  Do you have a time frame of when 3.11.2 will be released?

Message 6 of 6