[Software] RealPresence Mobile iOS Software 3.11.4: Crash when Call video

Nessi VN
Visitor

[Software] RealPresence Mobile iOS Software 3.11.4: Crash when Call video

Hi everyone,

 

My iphone:

+) OS: 14.6

+) App version: 3.11.4-342684

 

When i call video from iOS to Anywhere (DMA, MCU, 1 Endpoint Mobile other iOS or Android, RP Desktop) can be crashing (and call it the opposite), it not happened when call audio only.

I'm sure it's not my Wifi network problem.

 

Do you have a solution?

 

Thanks all.

Message 1 of 5
4 REPLIES 4
SteffenBaierUK
Polycom Employee & Community Manager

Re: [Software] RealPresence Mobile iOS Software 3.11.4: Crash when Call video

Hello @Nessi VN ,

 

Welcome to the Poly Community.


What iPhone are you using? There is a similar sounding issue I found internally when using an iPhone SE

 

This would need to come into our support organization. Please mention 32216982 when raising a case

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------

If official support is required please check how to phone or open a case here

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 5
Nessi VN
Visitor

Re: [Software] RealPresence Mobile iOS Software 3.11.4: Crash when Call video

I testing on iPhone 6s, 7, 8 even iPhone 12 same issue.

Message 3 of 5
Nessi VN
Visitor

Re: [Software] RealPresence Mobile iOS Software 3.11.4: Crash when Call video

No one is in a similar situation as me. I think it's due to the new iOS version coming from Apple. Please help me!

Message 4 of 5
SteffenBaierUK
Polycom Employee & Community Manager

Re: [Software] RealPresence Mobile iOS Software 3.11.4: Crash when Call video

Hello @Nessi VN ,

 

This would need to come into our support organization within your region.

 

Best Regards

Steffen Baier

----------------

If official support is required please check how to phone or open a case here

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 5 of 5