[Software] RealPresence Desktop and RealPresence Mobile v3.8

Polycom Employee & Community Manager

[Software] RealPresence Desktop and RealPresence Mobile v3.8



RealPresence Desktop and Mobile 3.8 has been released. Links to software and release notes are below.


  • What’s New for RealPresence Desktop Version 3.8 –
  1. Support for Receiving 1080p People Video
  2. Support for 1080p Content
  3. Sign-in Domain Automatic Detection
  4. Disable Remember Password Feature
  5. Automatic Face Brightness Adjustment
  6. Dropped Support for Polycom Concierge
  7. User Interface Optimization
  8. Controlling meeting using the Touch Bar (Mac)
  9. Blurring Background Feature Available as a Test Feature


  • What’s New for RealPresence Mobile Version 3.8
  1. Support for receiving 1080p content
  2. Disable Remember Password feature
  3. Dropped support for Polycom Concierge
  4. Startup Option Settings on Apple iPad
  5. Use Apple Siri to launch RealPresence Mobile on Apple iPhone


  • Upgrade key is not required –

An Upgrade Key or new license will not be required for this release

  • Released to Manufacturing or Web Only –

Web (RP Desktop, RP Mobile Android)

Mobile Apps available via Google Play and Apple Store

Posted on RealPresence Mobile Support Page

  • Distribution –

Posted on http://support.polycom.com


If official support is required please check how to phone or open a case here

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections
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