Software and documentation for v3.7 Windows, iOS and Android versions are posted on the support pages.
What’s New in Release 3.7
The Polycom® RealPresence® Desktop video collaboration software 3.7 release includes the following features.
The following video enhancements are included in this release:
- The Polycom® Dynamic Bandwidth Allocation (DBA) algorithm is now supported for both incoming and outgoing AVC calls. For environments or situations where consistent packet loss is noted, Polycom’s DBA capability is used in conjunction with Polycom Lost Packet Recovery (LPR) to dynamically adjust the video bit rate to eliminate or avoid packet loss.
- In SVC calls, when there is sufficient bandwidth, the RealPresence Desktop video collaboration software increases the resolution of the active speaker to 720p.
The following UI enhancements are included in this release:
- Display Name setting has been removed from Settings. The name is now retrieved from your profile,or the name from your provisioning results.
- The first time you start up the RealPresence Desktop video collaboration software, you can let the application to remember your choice on the home page and bring you directly to the relevant window later.
Closed Captioning Support for H.323 and SIP AVC Calls
You can enable closed captioning to display text transcriptions coming from a connected Polycom Group Series system. The text displays for a while and then disappears automatically. The closed captioning is available only in Latin-alphabet languages.
This feature is not available when the RealPresence Desktop video collaboration software is sharing content.
If official support is required please check how to phone or open a case here
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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections