Samsung Galaxy Tab 3 10.1” incompatible with RPM

UCMan
Polycom Employee

Samsung Galaxy Tab 3 10.1” incompatible with RPM

The Samsung Galaxy Tab 3 10.1" does not run the RealPresence Mobile 3.0 application.

 

This is caused by the processor used by the device being different to the majority of Android devices and not supported by the RPM application.

 

Polycom will disable download of the applcation from the Playstore until we can develop the necessary software to address the issue.

 

If you have tried to download the application to this device please add a comment to this discussion thread to help us prioritize the effort to address this issue.

Message 1 of 7
6 REPLIES 6
magicf
Occasional Visitor

Re: Samsung Galaxy Tab 3 10.1” incompatible with RPM

I installed it from google play store today on samsung galaxy tab 3 10.1. It doesn't work. Freeze after start.

We installed 12 hdx8000 system all over europe in our international company and I tried to use it on my android device. I' m really disappointed.

Message 2 of 7
mfares
Occasional Visitor

Re: Samsung Galaxy Tab 3 10.1” incompatible with RPM

Any luck to install Polycom RPM on Samsung Galaxy Tab 3 running Android ver. 4.2.2?

We are healthcare service using Polycom video collaboration solutions to improve care and reduce cost, now we're in process to use Android.

Message 3 of 7
SteffenBaierUK
Polycom Employee & Community Manager

Re: Samsung Galaxy Tab 3 10.1” incompatible with RPM

Hello mfares,

welcome to the Polycom Community.

Have you tested to install the latest RPM version 3.1 from the Google play store?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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If official support is required please check how to phone or open a case here

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The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 7
Ross Craik
Occasional Visitor

Re: Samsung Galaxy Tab 3 10.1” incompatible with RPM

Hello

 

I have downloaded the Real Presence App from the PlayStore onto my Samsung Galaxy Tab 10.1 today but it does not open. The version I have downloaded is 3.1.1 and the concern is, as a company, we are looking to use Samsung Tabs instead of iPads but this App is a necessity.

Please advise if there is any configuration required to get this working?

 

Many thanks in advance

Ross

Message 5 of 7
Kenneth Rampa
Occasional Visitor

Re: Samsung Galaxy Tab 3 10.1” incompatible with RPM

Hi,

Kindly address the samsung Tab 3 10.1 issue please. My company uses the polycom equipment extensively and I will be gratefull if this matter will be addressed soon.

Regards

Message 6 of 7
SteffenBaierUK
Polycom Employee & Community Manager

Re: Samsung Galaxy Tab 3 10.1” incompatible with RPM

Hello Kenneth Rampa,

welcome to the Polycom Community.

The Galaxy Tab 3 10.1" is utilizing an Intel chipset which we currently have no plans of supporting.

 

If this is a major issue for your company utilizing your existing Polycom infrastructure I can only suggest to bring this up with your Polycom sales contact.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

If official support is required please check how to phone or open a case here

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 7 of 7