Samsung Galaxy Tab 3 10.1” incompatible with RPM

[UCMan]

The Samsung Galaxy Tab 3 10.1" does not run the RealPresence Mobile 3.0 application.

This is caused by the processor used by the device being different to the majority of Android devices and not supported by the RPM application.

Polycom will disable download of the applcation from the Playstore until we can develop the necessary software to address the issue.

If you have tried to download the application to this device please add a comment to this discussion thread to help us prioritize the effort to address this issue.

[magicf]

I installed it from google play store today on samsung galaxy tab 3 10.1. It doesn't work. Freeze after start.

We installed 12 hdx8000 system all over europe in our international company and I tried to use it on my android device. I' m really disappointed.

[mfares]

Any luck to install Polycom RPM on Samsung Galaxy Tab 3 running Android ver. 4.2.2?

We are healthcare service using Polycom video collaboration solutions to improve care and reduce cost, now we're in process to use Android.

[SteffenBaierUK]

Hello mfares,

welcome to the Polycom Community.

Have you tested to install the latest RPM version 3.1 from the Google play store?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

[Ross Craik]

Hello

I have downloaded the Real Presence App from the PlayStore onto my Samsung Galaxy Tab 10.1 today but it does not open. The version I have downloaded is 3.1.1 and the concern is, as a company, we are looking to use Samsung Tabs instead of iPads but this App is a necessity.

Please advise if there is any configuration required to get this working?

Many thanks in advance

Ross

[Kenneth Rampa]

Hi,

Kindly address the samsung Tab 3 10.1 issue please. My company uses the polycom equipment extensively and I will be gratefull if this matter will be addressed soon.

Regards

[SteffenBaierUK]

Hello Kenneth Rampa,

welcome to the Polycom Community.

The Galaxy Tab 3 10.1" is utilizing an Intel chipset which we currently have no plans of supporting.

If this is a major issue for your company utilizing your existing Polycom infrastructure I can only suggest to bring this up with your Polycom sales contact.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services