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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Updated to ICS on my Samsung Tab 10.1 and video has stopped working (I understand others have asked about similar tab issues) - do you have an ETA on when this will be fixed? Isn't there a tempory patch you all can create to 'band-aid' the issue for the time being? I use this App for an online class in my Masters program and this is really hurting the ability for us to communicate when I'm not at my desktop.

 

Thanks.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hello Camillejnea,

welcome to the Polycom Community.

Google made some changes to their code that our development team did not anticipate. We are currently working on a fix but I cannot give you an ETA.

 

The only workaround would be to downgrade.

 

For a reference could you please confirm your exact version of Android and possibly log a ticket with your Polycom Reseller to bring this to the attention of our support team?


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

3 REPLIES 3
HP Recommended

Hello Camillejnea,

welcome to the Polycom Community.

Google made some changes to their code that our development team did not anticipate. We are currently working on a fix but I cannot give you an ETA.

 

The only workaround would be to downgrade.

 

For a reference could you please confirm your exact version of Android and possibly log a ticket with your Polycom Reseller to bring this to the attention of our support team?


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Thanks for the update. I have logged through my Tablet several times.

HP Recommended

Hello ,

an update has been released => here <=

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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