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HP Recommended

Hi,

On my Samsung Note 10.1 second gen . I tried Calling my School since Our sites System is down and I Connected but I Was Showing 100% loss in the Statistics

2 REPLIES 2
HP Recommended

This sounds like a network connectivity issue. it might be due to low network bandwidth or might be caused by a firewall issue

 

A few questions to help you diagnose:

1. have you successfully used the client before for video calls?

2. Were you using WiFi or 3G/4G for a connection.

3. Are you able to browse the network from your device

 

The issue should be reported to your Polycom channel support contact if possible.

HP Recommended
hi there

how was this issue solved? i got the same problem on all devices (several windows computers with and without firewall, android device on wifi and 4g microsoft surface) with real presence desktop and mobile. everytime i connect to my classroom after 9-10 seconds i got 100% package loss and of course no connection. need help 😉
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