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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Hi All,

 

I have a CMA and RMX environment with a couple of HDX and VSX devices.

 

I have now implemented Realpresence Mobile and Desktop as well.

 

I am able to setup manual pairing on the realpresence mobile on the ipad but not automatic pairing.

 

Does anyone have a deployment document or just the configuration on how to get automatic pairing to work with a realpresence mobile device?

 

Regards,

1 REPLY 1
HP Recommended

Hello SpattieBall,

 

the automatic pairing only works with HDX's running a 3.1 Hotfix or later.

 

As far as I am aware this needs to be requested via Polycom support.

 

Later today the new HDX 3.1.1 Software should be released which should contain the automatic paring facility as well.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
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