RealPresence Mobile drop H.323 calls after 12 minu...

Alex_FurlonG · ‎03-19-2020

I have Ipad Pro with OS 13.3.1.

RealPresence Mobile (3.11.1-72381) drop calls H.323 after 12 minutes when calling trough VPN.

It dosn't matter if it's poin-to-point or RMX call.

It doesn't matter if I register through RM or directly to DMA or without any registration.

When call drops, VPN and Ipad registration continue be active.

In DMA log there is "H.245 end session command" from Ipad.

H.323 calls without VPN goes normally. With SIP calls everything's OK.

On ipadOS 9.3.x I don't have this problem.

SteffenBaierUK · ‎03-19-2020

Hello @Alex_FurlonG ,

Welcome back to the Poly Community.

This would need to come into support.

In order to raise a support ticket, you need to work with your Poly reseller as they may need to do this for you.

End Customers are usually unable to open a ticket directly with Poly support. Available End User Poly services offerings are detailed here

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

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If official support is required please check how to phone or open a case here

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The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓SIGNATURE ⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓
Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections

SteffenBaierUK · ‎04-02-2020

Hello @Alex_FurlonG

this seems to be a known issue as documented >here< if this matches your use case.

Best Regards

Steffen Baier

----------------

If official support is required please check how to phone or open a case here

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓SIGNATURE ⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓
Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections

RealPresence Mobile drop H.323 calls after 12 minutes in VPN on Ipad with OS 13

RealPresence Mobile drop H.323 calls after 12 minutes in VPN on Ipad with OS 13

Re: RealPresence Mobile drop H.323 calls after 12 minutes in VPN on Ipad with OS 13

Re: RealPresence Mobile drop H.323 calls after 12 minutes in VPN on Ipad with OS 13