RealPresence Mobile - Tablet (Android)

Occasional Visitor

RealPresence Mobile - Tablet (Android)

Does anyone know why the "Place Call" (H.323) feature in the contacts of the application would be present in only one tablet running the same version of Android 7.0 as the other? Both are using the same version of the RealPresence Mobile app.

Message 1 of 3
Polycom Employee & Community Manager

Re: RealPresence Mobile - Tablet (Android)

Hello @arice82,

welcome to the Polycom Community.

It is always useful to include the currently used  Software version as issues experienced or a question asked may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

In addition providing us with this basic information gives Polycom an idea what Software Versions are used in the field and avoids wasting time trying to troubleshoot issues which have already been addressed.

In addition could we get some details as:


  • Model and Make of the Tablet used
  • Is this a standalone setup or are you using any Polycom infrastructure products like RPRM etc.?


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services


If official support is required please check how to phone or open a case here

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections
Message 2 of 3
Occasional Visitor

Re: RealPresence Mobile - Tablet (Android)

The RealPresence Mobile - Tablet application version being used by both tablets is version 3.8.

- Tablet 1 is an Dragon Touch V10 running Andorid version 7.0

- Tablet 2 is an iRulu eXpro 4 Max running Andorid version 7.1


These are standalone products in our environment.

Message 3 of 3