RealPresence Desktop for Mac : Remote site unreachable

[Florian TREBES]

Hello everyone,

I need help about a customer RealPresence Desktop for Mac solution.

• When my customer connect to DMA/RPRM with his ID, he's been logged but he don't can to make a call. RPD gives he this error : Remote site unreachable
• When he changes the current Mac User, he does not have this problem.

I suppose this problem would come from a parameter related to the current user because when it is logged on to another session, it does not have this problem.

Reinstalling does not solve this problem. How do I fix this user-related issue?

Best Regards.

Florian TREBES

[Joe Vallender]

Were you able to get this resolved and, if so, how?

What do the DMA/RPRM logs show when comparing a good/bad user login/call?