RealPresence Desktop connecting over Pulse Secure VPN

[Eclipse123]

Hi, I'm trialing the most recent version of Polycom RealPresence Desktop V3.5.

When my users attempt to connect to a conference call within our internal network, all is fine.

We use Junos Pulse Secure to establish a VPN tunnel which assigned an office network IP address on the laptop. The problem seems to be that RealPresence Desktop always picks the local LAN IP address which will not have access.

Is there a way to have RealPresence Desktop select the VPN Virtual adapter instead of the NIC IP Address?

[SteffenBaierUK]

Hello Eclipse123,

welcome to the Polycom Community.

We also use Pulse VPN in our organisation and I am using a VPN tunnel assigned IP address on my RPD.

I suggest you work with your IT Team and/or open a support ticket via your Polycom reseller as I am not aware of a setting that needs to be changed on the RPD end.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

[Eclipse123]

I called Asnett, our local Polyom support vendor and they said they don't know how to set this up. If you guys are able to get this working, I'm a little lost why I can't get this going.

[Luna]

If you are only using the trial version, you dont have the capabilities to configure the server address of your Real Presence Desktop. That is the reason you are getting the local IP address even if you are connected to the VPN. 

The VPN tunnel IP address must be assigned to the server address using the "Enterprise Sign-in".

[Eclipse123]

Thanks, Luna. I'll register and see how that goes.

Cheers