Real presence with iPad update

Occasional Visitor

Real presence with iPad update

I am trying to use an iPad (iPadOS 14.7.1) to connect to a conference via a link that should open in the mobile app. 


Previously I could not get my ipad to open in the app when accessing the link through Safari. I downloaded Chrome on my ipad and it worked fine.


Since the new update to version 3.11.5, I have no been able to open the conference at all, no matter what browser I use. When I click the link to access the conference, it tries to download a Launcher for macOS, which obviously does not work on iPadOS. 


Please advise how this can be fixed before a conference on Friday morning. Thanks

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Polycom Employee & Community Manager

Re: Real presence with iPad update

Hello @Boneal ,


Welcome to the Poly Community.


I can only ask you to contact our support organisation if this is urgent.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier


If official support is required please check how to phone or open a case here

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections
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