we got some problem when implemented RMX 500 on our customer. we already do the proper configuration on RMX 500 but surprisely with some problems on Realpresence mobile, when we use mobile device we just get audio connection trough the RMX. so we unable to get video connection on RMX.
in addition what version or RPD and did you read the additional info in the post for the new RPD 3.0 that I added a few days ago about known limitations?
Best Regards
Steffen Baier
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---------------- The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.
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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels. Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
