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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

 

Hi there,

 

we got some problem when implemented RMX 500 on our customer. we already do the proper configuration on RMX 500 but surprisely with some problems on Realpresence mobile, when we use mobile device we just get audio connection trough the RMX. so we unable to get video connection on RMX.

 

is there some one have this problem before ?

 

thanks for your time.

 

 

 

^monok

2 REPLIES 2
HP Recommended

We will need more information such as:

is the RPM provisioned to the RMX?
is the connection over cell or wifi?
are you internal or external to the RMX?
going through a VBP?
I suggest calling support 888-248-4143
HP Recommended

Hello Monik,

 

in addition what version or RPD and did you read the additional info in the post for the new RPD 3.0 that I added a few days ago about known limitations?

 

Best Regards

 

Steffen Baier

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Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
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