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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Hi all, 

 

we are facing an issue with content sharing from RMX 1500, wherein content is displaying in Laptop via CMAD, Polycom HDX 7000, RPM content symbol is disabled in iPad (iOS 5 & 6), Galaxy tab (Android 2.3)

 

System: RMX 1500 (7.8.0.246) , CMA 4000

RPM 3.0-38914 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hello techchetn,

 

you will need to work with your Polycom reseller and / or Polycom support to further troubleshoot this.

 

Best Regards

 

Steffen Baier 

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

8 REPLIES 8
HP Recommended

Hello techchetn,

welcome to the Polycom Community.

Did you check the release notes for RPD 3.0 as they contain the following:

 

A known issue on RPD and RPM version 3.0 on content is if you create a Continuous Presence (CP) only conference call on a Polycom® RMX® 4000/2000 system and RMX/Polycom® RealPresence® Collaboration Server 800s version 8.1 with default content settings (Content Settings: HiResGraphics and Content Protocol: H.264 HD), the RPM/RPD application cannot send or receive content if call rate is set as 384 kbps or below.

 

 

Workarounds are:

 

  • Change the RMX Content Settings to Graphics and Content Protocol to H.263 & H.264 Auto Selection
  • or set the call rate on RPM/RPD to above 384 kbps

 

Does above match your scenario as I am unsure if it is applicable to the RMX running 7.8?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Dear Steffen Baier

 

Workarounds suggested are already appiled & existing to conference profiles here Content Settings is set to Graphics Content Protocol is set to H.263 & H.264 Auto Selection, calls going through RPM are 512 Kbps, can you pls suggest another solution

HP Recommended

Dear Team, awating your reply pls suggest its very important to us.

HP Recommended

Hello techchetn,

 

you will need to work with your Polycom reseller and / or Polycom support to further troubleshoot this.

 

Best Regards

 

Steffen Baier 

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Hi Steffen Baier, 

 

thanks for your reply, concerned ticket is raised with our polycom team, i accpet this as solution.

HP Recommended

Hi Steffen Baier

 

attaching screen shot taken from RMX and RMX admin guide, can we workaround this enabling H263, then trying to stop Send content to legacy endpoints, see if content is able to push to rpm, pls suggest

HP Recommended

Hi again, its H239 not H263, sorry, all protocol stuff in mind.

HP Recommended

Hi, I tried and it worked i feel awesome 🙂

 

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