RPM content not able to view when share through Bridge

SOLVED
techchetn
Occasional Advisor

RPM content not able to view when share through Bridge

Hi all, 

 

we are facing an issue with content sharing from RMX 1500, wherein content is displaying in Laptop via CMAD, Polycom HDX 7000, RPM content symbol is disabled in iPad (iOS 5 & 6), Galaxy tab (Android 2.3)

 

System: RMX 1500 (7.8.0.246) , CMA 4000

RPM 3.0-38914 

Message 1 of 9
1 ACCEPTED SOLUTION

Accepted Solutions
SteffenBaierUK
Polycom Employee & Community Manager

Re: RPM content not able to view when share through Bridge

Hello techchetn,

 

you will need to work with your Polycom reseller and / or Polycom support to further troubleshoot this.

 

Best Regards

 

Steffen Baier 

----------------

If official support is required please check how to phone or open a case here

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 5 of 9
8 REPLIES 8
SteffenBaierUK
Polycom Employee & Community Manager

Re: RPM content not able to view when share through Bridge

Hello techchetn,

welcome to the Polycom Community.

Did you check the release notes for RPD 3.0 as they contain the following:

 

A known issue on RPD and RPM version 3.0 on content is if you create a Continuous Presence (CP) only conference call on a Polycom® RMX® 4000/2000 system and RMX/Polycom® RealPresence® Collaboration Server 800s version 8.1 with default content settings (Content Settings: HiResGraphics and Content Protocol: H.264 HD), the RPM/RPD application cannot send or receive content if call rate is set as 384 kbps or below.

 

 

Workarounds are:

 

  • Change the RMX Content Settings to Graphics and Content Protocol to H.263 & H.264 Auto Selection
  • or set the call rate on RPM/RPD to above 384 kbps

 

Does above match your scenario as I am unsure if it is applicable to the RMX running 7.8?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

If official support is required please check how to phone or open a case here

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 9
techchetn
Occasional Advisor

Re: RPM content not able to view when share through Bridge

Dear Steffen Baier

 

Workarounds suggested are already appiled & existing to conference profiles here Content Settings is set to Graphics Content Protocol is set to H.263 & H.264 Auto Selection, calls going through RPM are 512 Kbps, can you pls suggest another solution

Message 3 of 9
techchetn
Occasional Advisor

Re: RPM content not able to view when share through Bridge

Dear Team, awating your reply pls suggest its very important to us.

Message 4 of 9
SteffenBaierUK
Polycom Employee & Community Manager

Re: RPM content not able to view when share through Bridge

Hello techchetn,

 

you will need to work with your Polycom reseller and / or Polycom support to further troubleshoot this.

 

Best Regards

 

Steffen Baier 

----------------

If official support is required please check how to phone or open a case here

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 5 of 9
techchetn
Occasional Advisor

Re: RPM content not able to view when share through Bridge

Hi Steffen Baier, 

 

thanks for your reply, concerned ticket is raised with our polycom team, i accpet this as solution.

Message 6 of 9
techchetn
Occasional Advisor

Re: RPM content not able to view when share through Bridge

Hi Steffen Baier

 

attaching screen shot taken from RMX and RMX admin guide, can we workaround this enabling H263, then trying to stop Send content to legacy endpoints, see if content is able to push to rpm, pls suggest

techchetn
Occasional Advisor

Re: RPM content not able to view when share through Bridge

Hi again, its H239 not H263, sorry, all protocol stuff in mind.

Message 8 of 9
techchetn
Occasional Advisor

Re: RPM content not able to view when share through Bridge

Hi, I tried and it worked i feel awesome :)

 

Message 9 of 9