RPM VVX1500 Endpoint Restarts.

D_B
Occasional Visitor

RPM VVX1500 Endpoint Restarts.

RPM V2.3 (Phone & Tablet) calling into a Polycom VVX1500.  VVX1500 frozen for approx. 15 sec then restarts.  RPM V1.31 works OK.  If setting Network Settings to Audio Only, works OK.

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1 REPLY 1
SteffenBaierUK
Polycom Employee & Community Manager

Re: RPM VVX1500 Endpoint Restarts.

Hello D_B,

welcome to the Polycom Community.

Please upgrade your VVX1500 to the latest UCS 4.0.4 Software as we are aware of a similar issue if running UCS 4.0.3 or older.

 

If above does not address you issue please raise a support ticket via your Polycom reseller or follow up the advise in my signature.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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If official support is required please check how to phone or open a case here

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The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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