• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Locked

‎07-31-2012 11:41 AM

HP Recommended

When i connect my ipad to a ATT Wifi hotspot video does not show up on ipad but when i connect to a Sprint everything works fine. I did a speed test and The ATT hotspot is faster than the Sprint even though the Sprint is the only one that shows the Video. 

 

Any suggestions. 

6 REPLIES 6

‎07-31-2012 12:14 PM

HP Recommended

I tried making call to polycoms test sites and the same thing happens when on ATT hotspot no video but when on Sprint everything is working fine.

Was this reply helpful? Yes No

‎07-31-2012 12:37 PM

HP Recommended

Hello jdosa,

welcome to the Polycom Community.

As you already confirmed by testing another public WiFi network this is an ATT problem. Most likely a firewall or so. Please raise this with ATT's Support Team.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎07-31-2012 12:39 PM

HP Recommended

well they are both hot spots not public wifi's. They are two seperate 4g hotspots our company has for users when they are away from the office so they can get on the net. the ATT Elevate 4g is the one we have problems with.

Was this reply helpful? Yes No

‎07-31-2012 12:47 PM

HP Recommended

Hello,

 

as already mentioned, please raise this with ATT as this is not a problem caused by the Polycom application.

 

Your other WiFi / Hotspot works and clearly proves that the application is working.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎07-31-2012 01:18 PM

HP Recommended

ATT hotspot does use NAT thats the problem.

Was this reply helpful? Yes No

‎09-30-2012 08:43 AM

HP Recommended

When is the Polycom RPM application going to support NAT, either AUTO or MANUAL like all the other Polycom video endpoints?  If it supported NAT'ing, these issues might go away.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.