Need a list of keypad options/controls

Occasional Visitor

Need a list of keypad options/controls

I am looking for a list of keypad controls for use with the Polycom RealPresense call-in users.    For example, if a call-in user wishes to mute their phone, what is the keypad control to mute their line?   Another conference line company uses *6 to mute and #6 to unmute phone line.    There are usually many options available to the end user.  Can someone please point me toward a list of the keypad options/controls for the end-user?


Many thanks!


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Polycom Employee & Community Manager

Re: Need a list of keypad options/controls

Hello KWWildlife,

welcome to the Polycom Community.

This completely depends what Platform you are using the Real Presence Desktop / Mobile to dial into.


The Application itself can mute its own microphone but what you describe is a feature of the bridge so you need to find out who is hosting this and work with them on that.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services


If official support is required please check how to phone or open a case here

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


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Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections
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