Local Certificate verification failed error on Realpresence IPad App

joema
Occasional Contributor

Local Certificate verification failed error on Realpresence IPad App

I get a "Local Certificate verification failed" error when trying to loging with the Polycom Realpresence App on an IPad as well as on a windows PC. I have a VBP-ST 5300 with Acess Proxy configured with a CMA 4000 as per the VBP configuration guide. This was working fine in the past now all of a sudden, we are getting the certificate error every time we try and authenticate. CMA Desktop clients are not longer able to authenticate to the VBP-ST either however, they do not give any certificate errors. Any insight would be greatly appreciated.

Message 1 of 19
18 REPLIES 18
Russell_Polycom
Polycom Employee

Re: Local Certificate verification failed error on Realpresence IPad App

Are you still able to log into the CMA? Once logged in do you still see all endpoint registered to it?

Message 2 of 19
tarasiewiczp
Occasional Visitor

Re: Local Certificate verification failed error on Realpresence IPad App

Did you ever get this resolved? I am running into the same problem.

Message 3 of 19
deandeut
Occasional Visitor

Re: Local Certificate verification failed error on Realpresence IPad App

We are having the same problem on Android Galaxy 5 and 6 phones. We have tried everything from reinstalling the software to rebooting the phones. We have a feeling it has something to do with our VBP boxes.

Akpevwe Egbelughe
Occasional Advisor

Re: Local Certificate verification failed error on Realpresence IPad App

Did this issue ever get resolved, i am experiencing a similar issue with RPD's and RPM's. I am trying to register external client with RPAD.

 

Funny thing is that HDX ,RPG's and other room endpoints are registering fine.

 

 

Message 5 of 19
tnissen
Occasional Visitor

Re: Local Certificate verification failed error on Realpresence IPad App

Greetings.  I have run into same error with some of the users trying to connect to our CMA 4000 server.  We are using RealPresence Desktop for Windows.

 

I have found the following errors in the log files:

 

2016-01-20 10:40:59,269 -0700 [INFO ][UI] -  [tid = 5] Cert file or password file not found!

 

2016-01-20 10:40:59,769 -0700 [DEBUG][UI] -  [tid = 5] Server side certificate verification status: A certificate chain processed, but terminated in a root certificate which is not trusted by the trust provider.

 

This is not affecting all users only some.

 

Any thoughts on how to fix this is appreciated.

Message 6 of 19
SteffenBaierUK
Polycom Employee & Community Manager

Re: Local Certificate verification failed error on Realpresence IPad App

Hello tnissen,

welcome to the Polycom Community.

It is always useful to include the currently used Software version as issues experienced may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes.

 

Has anyone in this topic contacted their Polycom reseller yet and provided logs to Polycom support?

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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If official support is required please check how to phone or open a case here

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The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 7 of 19
tnissen
Occasional Visitor

Re: Local Certificate verification failed error on Realpresence IPad App

Thanks for the reply Steffen,

 

Not sure what software you are requesting the version for so here is the applicable software involved:

 

CMA 4000: 6.2.7 ER1

 

Polycom RealPresence Desktop for Windows: ver 3.5

 

I have contacted our Polycom support partner and await a response for support from them at this time.

 

Thanks again, hopefully we can get to the bottom of this issue.

Message 8 of 19
tnissen
Occasional Visitor

Re: Local Certificate verification failed error on Realpresence IPad App

Just an FYI.  Not sure if this a fix or more of a workaround, but, I found that by uninstalling version 3.5 from both mac and windows, and installing version 3.4.1, the problem goes away.

 

I was able to successfully connect to our CMA with RealPresence version 3.4.1 for both Mac and Windows.  Cannot speak to the iOS issue as my iphone connects fine with version 3.4.1 that I downloaded from the App Store (yesterday, 01-21-2016)

 

Seems maybe some issue with 3.5 and possible changes to security policy or how it handles self-signed certs.

 

Hope that helps.

Message 9 of 19
Sy Phan
Occasional Visitor

Re: Local Certificate verification failed error on PRD and PRM

Hi all,

 I have run into same error with PRD and PRM ver 3.5 but PRD and PRM ver 3.4.1 is ok . Pls help me cause and solution fix this issue.

 

Thanks all,

Message 10 of 19