Is it possible for the RealPresence Mobile (iOS) to dial URL dialing scheme?

bzelissen
Occasional Advisor

Is it possible for the RealPresence Mobile (iOS) to dial URL dialing scheme?

Is there a way to initiate a call through the usage of a url, from an iOS or Android device?
In other words, is it possible to call a person (from an iOS or Android device) by simply activating a url containing the following data: polycom://(number) ?
I tried multiple some obvious url formats but none seam to work.

 

(old Topic Subject- How to adress  API (RealPresence Mobile) in Ios or Android ?)

Message 1 of 11
10 REPLIES 10
SteffenBaierUK
Polycom Employee & Community Manager

Re: How to adress API (RealPresence Mobile) in Ios or Android ?

Hello bzelissen,

 

as far as I am aware in Basic Mode the RPM App only supports IP dialing.

In Professional mode E164, Alias or IP Address dialing are possible.

 

Best Regards

 

Steffen Baier

 

Polycom Global Services

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If official support is required please check how to phone or open a case here

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The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 11
bzelissen
Occasional Advisor

Re: How to address API (RealPresence Mobile) in Ios or Android ?

Hello Steffen,

 

We use RPM in combination with the CMA 6.x and the vbp-st. What we are trying to do is to open and automatic dial a number from a different app. So just like when you receive a mail with a link that opens the app (already having good login credentials ) and then automatically calls a number.

 

Is the question clearer?

Message 3 of 11
bzelissen
Occasional Advisor

Re: How to adress API (RealPresence Mobile) in Ios or Android ?

What we are looking for is called IOS URL scheme that polycom programs in to the realpresence mobile app.

 

https://developer.apple.com/library/IOs/#documentation/iPhone/Conceptual/iPhoneOSProgrammingGuide/Ad...

Message 4 of 11
GlennDavis
Polycom Employee & Moderator

Re: How to address API (RealPresence Mobile) in Ios or Android ?

I will forward your question to our Engineering team.  I have researched the data I have and could not find the answer for you.  Once I get a reply from them I will update this thread. 

 

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Glenn Davis

Polycom Global Services

If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" and feel free to give me Kudos.

Please also make sure to check the below link for more RPM information
http://support.polycom.com/PolycomService/support/us/support/video/realpresence_mobile/realpresence_mobile_overview.html
Message 5 of 11
GlennDavis
Polycom Employee & Moderator

Re: How to address API (RealPresence Mobile) in Ios or Android ?

Just noticed I did not respond to this.  Sorry! 

 

I have heard back and the IOS URL scheme is currently not supported but we will look more into this for the future.  I will send you a PM to continue this conversation as my development team would like some more details from you on this. 

 

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Glenn Davis

Polycom Global Services

If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" and feel free to give me Kudos.

Please also make sure to check the below link for more RPM information
http://support.polycom.com/PolycomService/support/us/support/video/realpresence_mobile/realpresence_mobile_overview.html
Message 6 of 11
SergeiSv
Occasional Visitor

Re: How to address API (RealPresence Mobile) in Ios or Android ?

Hello,

 

have you already added support of URL scheme for iOS app in the latest release(version 2.3)?

 

Best Regards

 

Sergei

Message 7 of 11
GlennDavis
Polycom Employee & Moderator

Re: How to address API (RealPresence Mobile) in Ios or Android ?

URL scheme dialing is still not supported with the 2.3. release and it is not on the feature set for the new software due out soon.  We are reaching out to some folks to see if they can help us with this for the future.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Glenn Davis

Polycom Global Services

If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" and feel free to give me Kudos.

Please also make sure to check the below link for more RPM information
http://support.polycom.com/PolycomService/support/us/support/video/realpresence_mobile/realpresence_mobile_overview.html
Message 8 of 11
DanUCi2i
Occasional Visitor

Re: How to address API (RealPresence Mobile) in Ios or Android ?

Hi,

 

I would also be very interested in hearing of any developments along this line. We would like to open up our network to enable customers to use multiple video clients but it has been difficult finding the "Launch codes" for Realpresence on various devices (SIP:, callto: etc). Would I be right in saying this won't be possible at the moment?

 

We would like customers with iPads, Tablets and phones to all be able to place calls through our website using RealPresence.

 

Any advice would be appreciated

 

Thanks

 

Dan

Message 9 of 11
Jockthekiwi
Occasional Visitor

Re: How to address API (RealPresence Mobile) in Ios or Android ?

Any movement on this request. I have a real need for this now, ideally this week. I want to place a link in an email or on a website to allow a mobile user to connect to a meeting room.

 

I just read the 3.2.1 release notes and could not see anything in there.

 

Thanks.

 

 

Message 10 of 11