Hello and welcome a_gunslinger,
Support for the PresenterPro is handled via calling into the 1-888-248-4143 support line and opening up a service request ticket. At this time there is not a forum based support option.
When you call please make sure you have your serial/License number of the product to expedite the process.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Polycom Global Services
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Please also make sure to check the below link for more RPM information