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Ipad home screen content roadblock

ToddP71
Occasional Visitor
‎08-01-2013 07:17 AM
‎08-01-2013 07:17 AM

Ipad home screen content roadblock

With the realpresence app I can display pictures, local documents websites and dropbox. But I would like to display the whole screen for training on how to use an IPad.

I have also tried connecting the IPad to the DVI content port on our HDX 7000 with the IPad HDMI dongle, HDMI to DVI cable adapter, and then finally the DVI cable. Error said to check to make sure the screen was displaying at a resolution 1024x758 60hz

 

Not sure what else to try...

 

Thanks

Todd

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ToddP71
Occasional Visitor
‎08-01-2013 12:32 PM
‎08-01-2013 12:32 PM

Re: Ipad home screen content roadblock

Hello anyone there?

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SteffenBaierUK
Polycom Employee & Community Manager Polycom Employee & Community Manager
Polycom Employee & Community Manager
‎08-01-2013 12:44 PM
‎08-01-2013 12:44 PM

Re: Ipad home screen content roadblock

Hello ToddP71,

welcome to the Polycom Community.

The community's is not a replacement for the Polycom support infrastructure.

 

If you have an urgent issue please contact Polycom support as outlined within the community and/or in my signature.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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If official support is required please check how to phone or open a case here

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The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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UCMan
Polycom Employee
Polycom Employee
‎08-02-2013 02:13 PM
‎08-02-2013 02:13 PM

Re: Ipad home screen content roadblock

It is not possible to display the iPad screen to the far end.

 

A suggested workaround is to take screenshots of the iPad (Press and Hold the On/Off and Home keys at the same time) of the steps you wish to illustrate

 

Then share the pictures through the RPM content send capability to show the far end the steps to go through.

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