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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎11-06-2012 01:08 PM

HP Recommended

I am running real presence mobile app on my Ipad. Every time I stay connected to my office it drops the call and shuts off after 30 min and 1 sec. It has happened 3 times at that exact time. Can someone please tell me how to change this?

3 REPLIES 3

‎11-07-2012 02:41 AM

HP Recommended

Hello Videojoe,

welcome to the Polycom Community.

  • Is this iPad registered to any Polycom CMA or RPMM or is this just a H323 call?

  • Are there any firewalls in your network if this call is made via a local WiFi or is this a public WiFi or 3G call?


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎11-09-2012 08:39 AM

HP Recommended

These are just H.323 point to point calls on a 3g connection.

 

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‎11-09-2012 09:39 AM

HP Recommended

Hello Videojoe,

this is most likely something in the 3G network. You would need to work with your provider as they may not use Video aware firewalls or simply do not want lengthy traffic like this in their network.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
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