IPhone/Ipad App not working

Occasional Visitor

IPhone/Ipad App not working

Hello, we have 2 Systems 1 HDX 7000 and a RP 300 Group series. Monthes ago we have tested with iphone/ ipad . Now we have a connection but no video or audio. I have test to connect to the Polycom testing systems and i see the same problem.


I used wireless and G3/G4 without results.

Exists a IOS Problem?


Thanks Mike


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Polycom Employee & Community Manager

Re: IPhone/Ipad App not working

Hello Mike,

welcome to the Polycom Community.

Are you using your corporate wireless?


If yes then there must be a firewall / routing issue.


For 3G/4G it fully depends on the providers on what ports they are blocking and if they assign an public or a private IP.


There are many post's here covering this already that you should be able to find via the community search.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services


If official support is required please check how to phone or open a case here

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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