IPhone / IPAD 2 No Video via Wireless

jay001
Occasional Contributor

IPhone / IPAD 2 No Video via Wireless

Hello,

 

Just installed PolycomPressence on IPhone 4S IOS 7 and did some tests.

 

Audio and Video works fine via 3G but when using Checkpoint Firewall only the Audo works but the Video works only intermittently, getting a blue screen.

 

I say it works intermittently it worked yesterday evening but not this morning using same wireless connection. Same issue with IPAD.

 

Any ideas on what might be causing this ?

 

We have 100MG pipe for wireless.

 

Regards,

 

Jay

Message 1 of 2
1 REPLY 1
KO
Polycom Employee
Polycom Employee

Re: IPhone / IPAD 2 No Video via Wireless

Are you using RealPresence Mobile in "professional mode" (with a provisioning server), or in "basic mode"?

Message 2 of 2