How to connect to our VMR with iPad?

greenkomodo
Occasional Advisor

How to connect to our VMR with iPad?

Hi there,

 

Seems like the room isn't working via iPad connection. Firstly if you visit the URL of the room the site isn't very good at saying 'hey you need to download this app, please click this link' or 'join the room if you have the app installed' but I figured I needed the real prescence app but inside the app if I try all the SIP and H.323 addresses it doesn't connect. I get a bit of action if I enable the SIP setting and dial the SIP addres it ocnnects me to a black screen but not the room.

 

Web browser and actual codec joining method works fine.

 

Kind regards,

 

Ed

Message 1 of 3
2 REPLIES 2
SteffenBaierUK
Polycom Employee & Community Manager

Re: How to connect to our VMR with iPad?

Hello greenkomodo,

welcome back to the Polycom Community.

What room or URL are you connecting to?


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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If official support is required please check how to phone or open a case here

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The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections
Message 2 of 3
greenkomodo
Occasional Advisor

Re: How to connect to our VMR with iPad?

Just the URL that was given to me which seems more appriopriate for desktop browsers.

Message 3 of 3