[FAQ] Unable to install on supported device overview post

Polycom Employee & Community Manager

[FAQ] Unable to install on supported device overview post

Hello all,


Google Play sometimes restricts certain hardware variants from Installing the Polycom® RealPresence® Mobile application.


This post was created to gather the relevant information on these tablets or handset only.


Please post the exact Hardware variant and Software Version as text or attached screenshot.


This post is only for officially supported devices, questions to officially unsupported devices should be posted => here <=


To view your Android system version:

>> From your device, touch Settings > About device > Android Version.




HTC Sensation 

T-Mobile UK

Android 4.0.3


2013-01-31 14.18.23.png




If official support is required please check how to phone or open a case here

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections
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