Feb 01, 2013 Question: Are there specific Ports in my firewall that I need to open in order to utilize RealPresence® Mobile?
Answer: Please check the relevant release notes for your device under the section “Inbound and Outbound Ports” => here <=
Feb 06, 2013 Question: Why am I being asked for a Username and Password after installing the App?
Answer: The Username & Password is required in order to use the provisioned mode. The differences and limitations between the different modes are listed as the Feature Overview within the appropriate release notes => here <=
Feb 05, 2014 Question: What is SmartPairing™?
Answer: Polycom SmartPairing™ technology wirelessly connects Apple iPad and Android tablets to Polycom video collaboration systems, letting users control video meetings right from their personal device. New Content sharing capabilities enhance user abilities to share virtually anything from their iPad to conference participants. More details can be found => here <=
If official support is required please check how to phone or open a case here
---------------- The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.
⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓SIGNATURE ⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓ Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections