Solved: Re: RealConnect with HDX & Gropu Series No Cameras

A-le · ‎06-11-2021

Hi all

So have conducted a number of test calls and results are as follows:

Codec end (HDX8000 or group series 500)

Video (Camera) from Teams caller - working

Content from Teams caller - working

Audio from Teams caller - working

Teams end (Windows 10 Teams app or Android Phone app)

Video (camera) no - they just see an icon

Content - working

Audio - working

At the codec end cameras are working and viewable and has has happened on all tests looks to be a global setting somewhere.

Any ideas?

thanks

SteffenBaierUK · ‎06-11-2021

Hello @A-le ,

Welcome back to the Poly Community.

There was a global issue yesterday affecting calls into Teams but this should be fixed. Is this a new installation or was this working before?

You can always check https://status.plcm.vc/

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

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If official support is required please check how to phone or open a case here

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The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓SIGNATURE ⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓
Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections

View solution in original post

SteffenBaierUK · ‎06-11-2021

Hello @A-le ,

Welcome back to the Poly Community.

There was a global issue yesterday affecting calls into Teams but this should be fixed. Is this a new installation or was this working before?

You can always check https://status.plcm.vc/

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------

If official support is required please check how to phone or open a case here

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓SIGNATURE ⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓
Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections

A-le · ‎06-11-2021

cheers Steffen

just tried remotely and seems video is back ok.

and subscribed to updates!