REALCONNECT call could not be completed - URGENT

Immobel Brussels · ‎08-26-2021

dear,

we are not able to initiate a call

Call could not be completed on

807811157@t.plcm.vc

i've tried the test 7357@test.plcm.vc and works fine!

Can you help me?

SteffenBaierUK · ‎08-26-2021

Hello @Immobel Brussels

I am not aware of an issue and you can always check the service here https://status.plcm.vc/

Please contact our support team in the region

Best Regards

Steffen Baier

----------------

If official support is required please check how to phone or open a case here

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓SIGNATURE ⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓
Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections

Immobel Brussels · ‎08-26-2021

dear,

already tried to call POLYCOM Support in Germany, UK and France.

No body answering !

Who can i call???

when doing the test call, works fine, but not able to do whith 807811157@t.plcm.vc

SteffenBaierUK · ‎08-26-2021

Hello @Immobel Brussels

I contacted the T2 Manager to find out why there would nobody answering the phone.

I can see one ticket this morning for RealConnect Calls via H.323 not working when the DNS resolves to 104.214.224.168

Do you have the ability to set up a spanned port or Trace the call via the GroupSeries with Wireshark?

The numbers for support are:

Country	Phone Numbers
EMEA	+44 1753 723020
United Kingdom	(0)800 41 00 14
France	(0)800 945 770
Germany	(0)800 9323 400
Russia	8800 1006414 and +7 495 213 1222

Best regards

Steffen Baier

----------------

If official support is required please check how to phone or open a case here

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓SIGNATURE ⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓
Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections

Immobel Brussels · ‎08-26-2021

thanks for your help Steffen.

i've tried also the direct call on 807811157@104.214.224.168

and also a meeting 807811157.1220193485@104.214.224.168

But both, " call could not be completed. Please check the number and try the call again"

i've found a local support number in belgium

0800 39202 (BE)

i'm trying to call them

SteffenBaierUK · ‎08-26-2021

Hello @Immobel Brussels

there is now an alert https://status.plcm.vc/

Please work with our support team on this

Best Regards

Steffen Baier

----------------

If official support is required please check how to phone or open a case here

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓SIGNATURE ⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓
Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections

Immobel Brussels · ‎08-26-2021

thanks Steffen.

i see the issue is global.

we will wait until resolution.

thanks for your help and have a nice day

SteffenBaierUK · ‎08-26-2021

Hello @Immobel Brussels

It's an Issue in EMEA. Can you dial SIP instead of H.323?

Best regards

Steffen Baier

----------------

If official support is required please check how to phone or open a case here

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓SIGNATURE ⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓
Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections

Immobel Brussels · ‎08-26-2021

No not able to SIP.

we can only use the h323.

SteffenBaierUK · ‎08-26-2021

Hello @Immobel Brussels

I believe we implemented a fix and are monitoring the situation. Can you check on your end?

Best Regards

Steffen Baier

----------------

If official support is required please check how to phone or open a case here

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓SIGNATURE ⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓
Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections

REALCONNECT call could not be completed - URGENT

REALCONNECT call could not be completed - URGENT

Re: REALCONNECT call could not be completed - URGENT

Re: REALCONNECT call could not be completed - URGENT

Re: REALCONNECT call could not be completed - URGENT

Re: REALCONNECT call could not be completed - URGENT

Re: REALCONNECT call could not be completed - URGENT

Re: REALCONNECT call could not be completed - URGENT

Re: REALCONNECT call could not be completed - URGENT

Re: REALCONNECT call could not be completed - URGENT

Re: REALCONNECT call could not be completed - URGENT