Re: OTD Outage - March 3, 2022 ??

razvan · ‎04-13-2022

Hi,

Yesterday I noticed that all our Trio 8800 devices lost the integration with "otd.plcm.vc". The status of the devices in OTD is "unreachable". I performed a test in Calendar Integration and is successful. The errors I see in endpoint logs are:

0413161841|curl |1|00|HEADER_IN : HTTP/1.1 406 Not Acceptable
0413161841|nisvc|2|00|HTTP SEND:: DestUrl(https://otd.plcm.vc/ews/exchange.asmx), HttpResCode(406), curlRetCode(0) retVal(0)
Caller Service(146)AuthServiceCallerEwsSvc:IndicationCode(400)Failed to Get UT

I generated new credentials in OTD but the result is the same.

Any suggestions?

Best regards.

SteffenBaierUK · ‎04-13-2022

Hello @razvan ,

Welcome to the Poly Community.

This would need to come into our support organisation.

Please check my signature.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------

If official support is required please check how to phone or open a case here

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The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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SteffenBaierUK · ‎04-14-2022

Hello @razvan

check if the below matches your set up:

One Touch Dial Service - Some endpoints are not able to get their calendar.

An update has been posted

The issue appears to be isolated to a few OTD tenants that are integrated with Microsoft O365 Graph as a service (using service account) and it only impacts RP Trios that are calendar registered to OTD using OTD generated credentials.

While we continue to investigate, customers being impacted by this issue can switch OTD integration from service to application as a workaround, as explained at https://otd.plcm.vc/support/docs/calendars/office365-choose-how-to-connect.

You can subscribe to these alerts

Best Regards

Steffen Baier

----------------

If official support is required please check how to phone or open a case here

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓SIGNATURE ⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓
Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections

razvan · ‎04-14-2022

Hi Steffen,

Yes, I noticed this morning. Apparently we are affected. Thanks for replying.

David80 · ‎07-19-2022

Has there been a fix for this? I have several Trios with OTD integration that loses calendar sync 1-5 times a week. I either reboot or change the credentials to re-sync. We are using OTD with application.

5.9.5.3162 is running on most of them.

This is what I see in the logs of one of the systems after re-syncing:

Line 1440: 0719032023|curl |1|00|HEADER_IN : HTTP/1.1 406 Not Acceptable
Line 1454: 0719032023|nisvc|2|00|HTTP SEND:: DestUrl(https://otd.plcm.vc/ews/exchange.asmx), HttpResCode(406), curlRetCode(0) retVal(0)
Line 1467: 0719032023|auth |2|00|m_RetVal[-1] eReqRspID[18] curlReturn[0] HttpRspCode[406] messageLen[0]

SteffenBaierUK · ‎07-19-2022

Hello @David80 ,

Welcome to the Poly Community.

Please get this into our support organisation. Details in my signature

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------

If official support is required please check how to phone or open a case here

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓SIGNATURE ⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓
Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections

OTD Outage - April 13, 2022 ??

OTD Outage - April 13, 2022 ??