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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Device: Trio 8800

F/W: 5.9.0.10869

Service, Sfb Online / RealConnect MS Teams Interop

 

When joining a MS teams meeting via real Connect there is no video being sent. Remote video is seen.

Issue likely to be the video codec being sent.

 

Debug logs attached.

<?xml version="1.0" encoding="UTF-8" standalone="yes"?>
<!-- Application SIP Cedar 5.9.0.10869 10-Apr-19 15:52 -->
<!-- Created 24-04-2019 07:42 -->
<!-- Base profile Lync -->
<PHONE_CONFIG>
	<!-- Note: The following parameters have been excluded from the export:
		btoe.PairingCode=""
		device.logincred.password=""
		tcpIpApp.ice.password=""
		tcpIpApp.ice.username=""
	-->
	<ALL
		btoe.pairingMode="Manual"
		device.logincred.user="meetingroom.trio8800@domain.com"
		device.set="1"
		dialplan.digitmap.lineSwitching.enable="1"
		exchange.meeting.realConnectProcessing.teams.enabled="1"
		feature.btoe.enabled="1"
		feature.fecc.allowLocalCameraFarEndControl="0"
		httpd.cfg.enabled="1"
		httpd.enabled="1"
		log.level.change.afe="5"
		log.level.change.auth="2"
		log.level.change.bfcp="0"
		log.level.change.nisvc="2"
		log.level.change.proxy="2"
		log.level.change.sip="0"
		log.level.change.sipp="0"
		log.level.change.sipt="0"
		log.level.change.wad="6"
		log.render.file.size="1024"
		lync.qos.dscpVoice="40"
		powerSaving.idleTimeout.offHours="5"
		powerSaving.idleTimeout.officeHours="15"
		reg.limit="3"
		tcpIpApp.ice.turn.server="mediaedgeGB1.online.lync.com"
		tcpIpApp.ice.turn.udpPort="3478"
		tcpIpApp.port.rtp.lync.audioPortRangeEnd="50019"
		tcpIpApp.port.rtp.lync.audioPortRangeStart="50000"
		tcpIpApp.port.rtp.lync.contentPortRangeEnd="50059"
		tcpIpApp.port.rtp.lync.contentPortRangeStart="50040"
		tcpIpApp.port.rtp.lync.videoPortRangeEnd="50039"
		tcpIpApp.port.rtp.lync.videoPortRangeStart="50020"
		video.codecPref.H261="8"
		video.codecPref.H263="7"
		video.codecPref.H2631998="5"
		video.codecPref.H264="1"
		video.codecPref.H264.packetizationMode0="6"
		video.codecPref.H264HP="3"
		video.codecPref.H264HP.packetizationMode0="4"
		video.codecPref.Xdata="9"
		video.codecPref.XH264UC="3"
		video.codecPref.XUlpFecUC="10"
		call.autoOffHook.2.contact="885387119@t.plcm.vc"
		call.autoOffHook.2.enabled="1"
		dialplan.2.applyToDirectoryDial="1"
		dialplan.2.digitmap="^.+@t\.plcm\.vc$"
		dialplan.2.digitmap.mode="regex"
		dialplan.1.lyncDigitmap.timeOut="5"
		mr.pair.uid.1="64167f2e1d15"
		msg.mwi.1.callBack="sip:meetingroom.trio8800@domain.com;opaque=app:voicemail"
		msg.mwi.1.callBackMode="contact"
		reg.1.address="meetingroom.trio8800@domain.com"
		reg.2.address="TeamsTest@domain.com"
		reg.1.auth.loginCredentialType="usernameAndPassword"
		reg.1.ice.turn.callAdmissionControl.enabled="1"
		reg.1.srtp.offer="1"
		reg.2.server.1.address="t.plcm.vc"
		reg.2.server.1.transport="TCPpreferred"
	/>
</PHONE_CONFIG>
2 REPLIES 2
HP Recommended
Just to add that SfB online meetings does show the near end video so hardware is ok
HP Recommended

Hi Graham,

Your logs are not showing debug messages, please add:

log.render.file.size="10240"
log.render.level="0"
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