You need to ensure your network environment allows generic B2B video calls over the internet.
- To confirm that supported end points can connect to the Polycom RealConnect for Office 365, place a call to email@example.com
- If the call fails, reference the RealConnect for Office 365 Deployment Guide for the proper firewall and other settings.
For a listing of supported end points, view "What are the supported Video Endpoints for Polycom RealConnect for Microsoft Office 365" or when scheduling a conference, click on "Alternate VTC dialing instructions" link.
This link will open a web page that will be updated dynamically as new end points are tested and added.
If official support is required please check how to phone or open a case here
The title Poly Employee & Community Manager is a community setting and does not
reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer. ----------------
Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections