RealAccess - Best Practices

Polycom Employee

RealAccess - Best Practices

Here is the How to of RealAccess

Message 1 of 3
Polycom Employee

Best Practises for Using RealAccess

Real Access just displays what we pull from the RPRM and the DMA.  So effectively configuring the endpoints on the RPRM plays a major role in the ASSET in RealAccess.


Tips for Optimal Reporting


Configure your SIP URI correctly on the RPRM for Sip calls.

Configure the Site Topology with SiteNames to have a  Detailed report. 

Make sure Serial Numbers of endpoints  are acounted for.  

Message 2 of 3
Rob Perry
Occasional Visitor

Re: Best Practises for Using RealAccess

Question regarding site names.


If a Site Name needs to be changed in RRM/DMA, what wil be the result in RealAccess?


Will reports previous to the change reflect the new or old site names?


Thanks in advance

Message 3 of 3