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Vyopta uniquely integrates video technology into organizations’ business processes and workflows, resulting in intelligent, automated, scalable video solutions—solutions that are easy to use, and measurable—for day-to-day video communications and specialized applications. Intelligent call queuing, skills-based routing and call features streamline and automate the process, supporting features like IVR, warm transfer, transfer to first available expert (as indicated via presence). In addition to supporting desktop, mobile, web based and room video systems, Vyopta solutions' flexibility even allows deployment in kiosk-based hardware applications or cloud video applications.
Benefits:
- Use video to expand the reach of your service
- Connect customers or vendors with experts with specific skillsets or language skills
- Easily scales for simpler deployment and support
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