Polycom Employee

The Customer Interaction Center (CIC) and Polycom joint solution provides a fully tested and seamlessly integrated unified communications solution available both on premises and in the cloud.


All the tools you need to make Customer Service a competitive weapon



  • Offer multichannel contact options for your customers
  • Provide consistent, "team wide" service
  • Centralize and scale with a standards-based all-in-one platform




The Customer Interaction Center™ from Interactive Intelligence integrates with a variety of Polycom Desktop and Group systems solutions. Developed on the SIP protocol, the joint solution provides a customer with a fully tested and seamlessly integrated unified communications solution. Each release of Polycom equipment and firmware is validated by the Interactive Intelligence testing organization and results are posted to our validation web site at testlab.inin.com


Download the Polycom Partner Playbook for Interactive Intelligence







Looking for a Polycom partner solution answer to a particular need? Try entering search terms in the search box at the top right with "blog" selected and click on the search button.

Featured Authors