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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Hi...

 

I renaming the Device Name in Poly Lens to match Room name. But after a few minuttes the Device name revert to default name.

 

Anyone else that experience it?

 

Note: The error is reported as a bug. I just wanted to know if anybody else experience the same.

 

/Dan

Best regards - Dan Hemsø
Poly Video Professional (VIDEO-PRO) UC consultant
Remember mark as "Accepted Solutions" or if my reply/help is "Helpful"
5 REPLIES 5
HP Recommended

Hello @Dan_Hemsø ,

 

Welcome back to the Poly Community.

 

It would be great if you include what Poly device and what Software version you see this with. Is there a Poly support ticket associated with?

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

 

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Hi

 

Currently I have only seen this for Poly X30 and Poly X50.

 

No.. there is no Poly ticket about this yet. I'm just reaching out to the community if other have the issue or it is me.

So far I have tested on 2 customer tenants.

 

But I will create a Poly support on this.

 

/Dan

Best regards - Dan Hemsø
Poly Video Professional (VIDEO-PRO) UC consultant
Remember mark as "Accepted Solutions" or if my reply/help is "Helpful"
HP Recommended

Hello @Dan_Hemsø 

 

please mention to support that this sounds similar to LENS-4384

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Hi Steffen..

 

The support case is update... Thanks.

 

/Dan

Best regards - Dan Hemsø
Poly Video Professional (VIDEO-PRO) UC consultant
Remember mark as "Accepted Solutions" or if my reply/help is "Helpful"
HP Recommended

Hi..

 

An update, I see the same issue if I would like to change a "Site" name, The site reverts back to last known name after a few minuttes.

 

/Dan

Best regards - Dan Hemsø
Poly Video Professional (VIDEO-PRO) UC consultant
Remember mark as "Accepted Solutions" or if my reply/help is "Helpful"
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