Trio 8800

[Zorky]

I am trying Provisioning of Poly Trio 8800 upgraded to latest firmware version.

problem is that I am not able to find menus on lens web application described in documentation.

1. Select Settings > Device Provisioning from the side tabs.
2. Create Provisioning Credentials if this is the first time.
   a. Enter a Server User name.
   b. Enter a Password and repeat to confirm.
3. Select Enable Provisioning.

Am I doing something wrong or this is still not ready?

[SteffenBaierUK]

Hello @Zorky ,

Welcome to the Poly Community.

Trio UC Software 5.9.3 added support for Lens but I believe Lens is not as of yet ready to push configuration and/or software to a Trio.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

[Zorky]

Thank you,

i think that you are right.

I will wait and check in next days if there Is any change and provision of Trio is enabled.

we have some 30 of them and I will we very happy if this will work.

thank you

[SteffenBaierUK]

Hello @Zorky ,

This should now be available as explained >here<

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

[Zorky]

Hi Steffen

I have created provisioning server.

Configured a policy and most important a local admin password

As we use WEB proxy, configured this setting

After registering one device , device went to restart.

On Lens dashboard now I can see that I have devices registered but it appears offline.

I can access a device on local network, I can login but cloud status is Offline (on device and on lens dashboard)

In logs I can see this repeating

0518222729|app1 |5|00|OrionCloudAdapterC - init filling lens cmd....
0518222730|pcc |4|00|Orion-Connector version = UA 1.0.7
0518222730|app1 |4|00|Error Orion-connector crashed with signal:9347524
0518222730|app1 |5|00|OrionCloudAdapterC - polylens is enabled........
0518222730|app1 |5|00|OrionCloudAdapterC - init filling lens cmd....

Do you have any suggestion ? 

Tomorrow I can move device to a network where no web proxy is, hopefully this could help.

[SteffenBaierUK]

Hello @Zorky ,

On the Trio Web UI can you check Diagnostics > Cloud Status and note the Registration Code.

Then on Lens go to Manage > Register Device and add the credentials from above aka the Device Pin and fill out the rest?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

[Zorky]

Stefan

this is what I am trying to tell you.

Trio status is Offline on trio and on lens, please check attached files

In logs on Trio device I have an error , check attached log

[SteffenBaierUK]

Hello @Zorky ,

We would need to see a backup.

UC Software 4.0.0 or later via the Web Interface Utilities > Phone Backup & Restore > Phone Backup > Phone Backup. Please rename into .TXT or Zip the file to attach.

Please ensure no personal data is included.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

[Zorky]

Attached

[SteffenBaierUK]

Hello @Zorky 

We raised an internal ticket and I will update you on the progress.

Best regards

Steffen Baier