[Software] Poly Lens Relay

Polycom Employee & Community Manager

[Software] Poly Lens Relay

Hello all,


we just released Poly Lens Relay


Customers who are using Cloud Relay Functions can now begin the process to migrate to Poly Lens, with Poly Lens Relay, a device that runs within a customer network, facilitating a simplified cloud-based communication path with a device or group of devices.

Lens Relay is used to proxy services from Poly Lens to devices and/or applications in the customer’s organization that cannot connect to Poly Lens directly. Lens Relay acts as a funnel point from the customer premise to Cloud interactions, particularly from Poly Lens. 


Lens Relay handles:


  • Software caching;
  • Configuration and provisioning;
  • Ground-to-cloud interactions

Lens Relay:

  • Alleviates WAN overload;
  • Secures certificate management;
  • Provides IP address storage;
  • Minimizes the number of open sockets on a firewall



  • 8G RAM;
  • 1 CPU core;
  • 7Gb thin provisioned;
  • 100Gb virtual disk (thick provisioned)

What is included in this release? 

  • OVA (Open Virtual Appliance package file);
  • VHD (Virtual Hard Disk image) downloads are available  

Documentation and Other Resources: 


Device Management Software for Enterprise (PDMS-E) Product Support Page, click here .
Migration (PDMS_E to Lens) Documentation can be found here.


If official support is required please check how to phone or open a case here

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections
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