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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎01-20-2023 03:19 PM

HP Recommended

I'm running Poly Lens Desktop Version 1.1.23 and have signed into the application.

 

I've followed this guide to setup a Personal USB Device.

https://info.lens.poly.com/docs/onboard/personal-usb-device.md

 

I've done the following:

  1. Created a policy for the device
  2. Logged into Poly Lens Desktop

The portal shows I'm not connected.

image

The app shows

image

Please advise.

 

Thank you!

 

 

 

1 REPLY 1

‎01-23-2023 03:07 AM

HP Recommended

Hello @jss 

 

Welcome to the Poly community.

 

Did you invite the user for which you logged into Lens Desktop from the Lens Cloud Portal?

 

Best regards

 

Steffen Baier

------------------------------------------------
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