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Poly X30 Registration - Poly Lens

CRM20
Occasional Visitor
‎05-16-2023 10:14 AM
‎05-16-2023 10:14 AM

Poly X30 Registration - Poly Lens

Hello,

Our company had a vendor install Poly device studios in our office and are named by that office. Issue is, we are now shipping to another state and must change the name. When you reset, and/ or factory reset, the name remains. I've called Support 3x already, and was told it would be escalated. I asked our vendor who registered the device on Poly Lens and they don't know. How can we get in touch with Poly Lens and/ or this scenario. its become a huge headache, our equipment but someone added them to poly lens and we (I.T dept) does not know anything about the login credentials. P.S the vendor states they did not add the devices to Poly Lens, so who did? Support can't answer my question.

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Dan Hemsø
Frequent Advisor
‎05-16-2023 11:22 PM
‎05-16-2023 11:22 PM

Re: Poly X30 Registration - Poly Lens

Hi..

 

Some things you can look for on the device.

1: Provision server settings, is the device provisioned to a provision server/Poly Lens

DanHems_0-1684304312704.png

 

Next is the Device/Room name:

Here you name the device.

DanHems_1-1684304425012.png

 

 

What mode is the device set to use?

Poly OS, Zoom, Teams etc.?

 

How did you do the factory reset? From web admin or reset button?

 

 

/Dan
-------------------------
Please remember to answer as "Accept as Solution" if you could use the help.
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SteffenBaierUK
Polycom Employee & Community Manager Polycom Employee & Community Manager
Polycom Employee & Community Manager
‎05-18-2023 12:01 AM
‎05-18-2023 12:01 AM

Re: Poly X30 Registration - Poly Lens

Hello @CRM20 ,

 

Welcome to the Poly Community.

I replied to you 3 tickets you have raised via Email


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

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If official support is required please check how to phone or open a case here

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The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓SIGNATURE ⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓
Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections
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Beyond Conference
Valued Contributor
‎05-21-2023 11:58 PM
‎05-21-2023 11:58 PM

Re: Poly X30 Registration - Poly Lens

Hi CRM, when a factory reset has performed on a Poly Studio X30 all the setting are removed including the Provisioning setting as mentioned by Dan. When there is no provisioning server configured you can manually set your parameters in the Web interface of the X30 itself.


p.s.. how can you see that the Poly Studio X30 are registered and provisioned in Poly Lens if you are not able to login into poly Lens? (if you are using Teams mode normally you use your Microsoft M365 account.)

 

 

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