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- Re: Poly Studio P5 missing controls in Poly Lens Desktop
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07-23-2021 01:34 PM
I was seeing the same problem across several Poly Lens Desktop versions and computers.
Selecting "Settings" -> "Reset Device" -> "Restore Defaults" brought back the Controls for my Studio P5.
I haven't switched computers again (yet) to see if they remain.
07-30-2021 03:05 PM
@Beyond_Conferen @SteffenBaierUK A colleague mentioned that OBS (Open Broadcaster Software) or other virtual camera app software on Windows can influence the visibility of controls; can be just from it being installed, even if not active or intercepting video feed. Any chance you have a virtual camera app or OBS installed on the machines that manifest this problem?
08-02-2021 04:05 PM
@Beyond_Conferen Glad to hear that there is a path towards it working again! Credit to Tom W. on our side for the tip on this. I did notice in my testing that a reboot after uninstall may be required to get back full functionality.
We'll look at this further to see if we can pinpoint the issue and allow OBS + Lens Desktop to operate properly together, that'd be the ideal scenario. I can't make any promises, and I may not update this thread again, but I wanted you to know we're looking into this to see how OBS is changing communication with the device, and if there's a possible workaround. Thanks,
Ryan
04-04-2022 06:35 PM
I am having the same issue. Windows 10; Poly Lens App 1.94; Studio P5 Camera version 194.
I do not have OBS installed. Have not been able to get Poly Lens to display control settings.
Assistance is requested.
Thanks!
05-19-2022 08:49 AM
@AndreasTh I am sorry to hear about this problem. I don't currently have my P5 with me, but I did notice the 1.1.15 upgrade resolved a camera zoom control issue I was having on my P15. Would you be willing to upgrade to 1.1.15 if you haven't already?
If that still doesn't work, I have already notified the team who engineers this to watch this post as it may be a regression issue. While more information may be required to pin this down, it would be helpful first to have a screenshot of what you see for P5 camera controls in v1.1.15 and your system operating system version (e.g. macOS 12.3.1, Windows 10.x).
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