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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

I am trying to delete some devices from Lens but they keep coming back. Done everything from getting rid of the sites attached down to the devices themselves. My understanding this may be a known bug? Need some path to get this done

3 REPLIES 3
HP Recommended

Hello @Artesian ,

 

Welcome to the Poly Community.

 

Is this Lens Desktop or Lens Cloud. If Desktop PC or MAC?

 

In order to get this looked at please contact our support team in region.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

 

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
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HP Recommended

It's is Lens cloud. Would doing via Lens desktop make a difference?

 

HP Recommended

Hi @Artesian

 

I have the same issue.

I had some Poly Trio 8800 with Visual+, 3 sets.

I selected all 6 devices in Poly Lens and clicked Remove.

Now I'm left with 2 Visual+ that I can't delete.

 

I have reported this as a bug, but as we all know, we can't the status of reported bugs, and have not heard anything about it.

 

So you are not alone with this issue.

 

/Dan

Best regards - Dan Hemsø
Poly Video Professional (VIDEO-PRO) UC consultant
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