I am using POLY LENS software on WINDOWS 10, I am not able to make any changes on the control tab, it give me following error " Another APP is using this camera. Close it to to enable Preview and Settings, if that does not work, make sure the other app is not running in the background.
Please see the attached screenshot.
FYI there are no apps running in the background.
Is any one facing the same issue,
Can someone help here..?
Hello @Symkom Kelly ,
Welcome to the Poly Community.
Unfortunately, your post fell a bit short of the requirements we as a community would need to try and help you.
Also, do you have Open Broadcaster Software OBS installed?
I suggest you raise a ticket with Poly Support. Details are in my signature
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
If official support is required please check how to phone or open a case here----------------
Problem Solved once I uninstalled AYAVA SPACES...!
Now even with OBS Ver 27.2.4 ( 64 bit) installed with Virtual CAM I am able to access control tab.