Poly Lens Software "CONTROLS" now working

Symkom Kelly
Occasional Visitor

Poly Lens Software "CONTROLS" now working



I am using POLY LENS software on WINDOWS 10, I am not able to make any changes on the control tab, it give me following error " Another APP is using this camera. Close it to to enable Preview and Settings, if that does not work, make sure the other app is not running in the background.

Please see the attached screenshot.


FYI there are no apps running in the background. 


Is any one facing the same issue, 


Can someone help here..? 


Message 1 of 3
Polycom Employee & Community Manager

Re: Poly Lens Software "CONTROLS" now working

Hello @Symkom Kelly ,


Welcome to the Poly Community.

Unfortunately, your post fell a bit short of the requirements we as a community would need to try and help you.



  • Current Poly Lens Software version?


Also, do you have Open Broadcaster Software OBS installed?


I suggest you raise a ticket with Poly Support. Details are in my signature


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier



If official support is required please check how to phone or open a case here

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


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Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections
Message 2 of 3
Symkom Kelly
Occasional Visitor

Re: Poly Lens Software "CONTROLS" now working

Problem Solved once I uninstalled AYAVA SPACES...! 

Now even with OBS Ver 27.2.4 ( 64 bit) installed with Virtual CAM  I am able to access control tab.



Message 3 of 3