Hello @Symkom Kelly ,
Welcome to the Poly Community.
Unfortunately, your post fell a bit short of the requirements we as a community would need to try and help you.
Example:
- Current Poly Lens Software version?
Also, do you have Open Broadcaster Software OBS installed?
I suggest you raise a ticket with Poly Support. Details are in my signature
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
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If official support is required please check how to phone or open a case here
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The title Poly Employee & Community Manager is a community setting and
does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.
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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections
