Hello, Poly Community. I have a device (Voyager Free60+) under Lens management that shows an update is available. However, I do not see an option to initiate the update. I have followed the firmware update instructions to no avail. Any tips on how to get this update going? Thanks, JD
Hello @JohnDeRose ,
Welcome to the Poly Community.
is this a GA release or was this a Beta unit?
The best and quickest way forward is to contact our Support organization as the community is run by volunteers only.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
If official support is required please check how to phone or open a case here----------------
Have you followed these instructions?
Indeed, as mentioned in the original post. Thanks, though.
I have exactly the same issue. A case update available (5035), but no update button.
Hopefully we can get a resolution soon. The earbuds have updated via the Android app to 5035, but the case remains at 5032. The instructions clearly say to make sure that the case and buds are on the same software level, but it's not yet possible.
Hi JohnDeRose, conform you own link
You MUST use Poly Lens Desktop to update the charge case firmware
I followed the instruction and successfully update the earbuds as well as the case. Did you plugged in the USB adapter and removed the buds from the case? And connected the case with the cable?
And which version of Poly Lens desktop are you using.