Poly Lens 1.1.24 Desktop Windows 10 - Application does not launch

Occasional Visitor

Poly Lens 1.1.24 Desktop Windows 10 - Application does not launch

Hi all 


Trying to install the above to a Windows 10 device (device install not user) and the application bombs out. The environment is pretty secure, but most applications will run ok.


The application data that is created in %appdata%\oz-client is only partial present.  Only two folder are created :



The file in the logs folder main.log contains only these entries:

[2023-03-30 19:54:22.788] [info] Directory C:\Users\xxxxx\AppData\Roaming\oz-client\Crashpad\reports does not exist.
[2023-03-30 19:54:22.796] [info] Directory C:\Users\xxxxx\AppData\Roaming\oz-client\Crashpad\new does not exist.
[2023-03-30 19:54:22.797] [info] Directory C:\Users\xxxxx\AppData\Roaming\oz-client\Crashpad\pending does not exist.
[2023-03-30 19:54:22.798] [info] Directory C:\Users\xxxxx\AppData\Roaming\oz-client\Crashpad\completed does not exist.


I am expecting to see the next entry in the log file 

[2023-03-30 18:46:16.680] [info] loading local assets

However application does not get that far.


Ran this in a not so locked down environment and all is ok.


Trying to understand why? ProcMon does not appear to give me any clues..




Message 1 of 3
Occasional Visitor

Re: Poly Lens 1.1.24 Desktop Windows 10 - Application does not launch


Seems that there are several processes in TaskManager (Poly Lens.exe) and when I either reboot the device or terminate these processes and relaunch, everything works as expected.


Not sure if this is a bug with the software?


One other thing...  Is how do you suppress the EULA popup message, so this message does not appear on first launch of the application?   If I accept the agreement by ticking the check box and exit Poly Lens from the "System Tray", the EULA pop reappears.


Thanks in advance.

Message 2 of 3
Polycom Employee & Community Manager

Re: Poly Lens 1.1.24 Desktop Windows 10 - Application does not launch

Hello @AWAW 


I send you an email to provide some logs for our developers.




Steffen Baier


If official support is required please check how to phone or open a case here

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


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Message 3 of 3