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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Hi...

 

I have notice that all my defined rooms in Lens is not present in the "Rooms" overview.

But if I look into "Sites" or on a device, the rooms are there.

 

Is it just me or do anybody see/don't see them?

 

Note: I have reported this by using the feedback.

 

/Dan

Best regards - Dan Hemsø
Poly Video Professional (VIDEO-PRO) UC consultant
Remember mark as "Accepted Solutions" or if my reply/help is "Helpful"
1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hello @Dan_Hemsø and @Beyond_Conferen 

 

can you try and log out of Lens and log back in?

 

Best regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

8 REPLIES 8
HP Recommended

Hi Dan, you are not alone. All my defined Rooms are not visible under Manage/Rooms.

 

There is a beta for Insights/ Rooms now. Maybe it is linked to each other.

 

HP Recommended

Hello @Dan_Hemsø  and @Beyond_Conferen 

 

thanks for bringing this up. I checked internally and there was a change/fix implemented. 


Can you log out and back in again and check?

 

Best regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Hi Steffen, I checked, but still no Rooms visible under Manage/Rooms

 

image

 

HP Recommended

Hello @Beyond_Conferen 

 

I check with the Dev

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Hello @Dan_Hemsø and @Beyond_Conferen 

 

can you try and log out of Lens and log back in?

 

Best regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Hi Steffen....

 

Yes.. that are back....

 

What was the root cause for the incident?

 

/Dan

Best regards - Dan Hemsø
Poly Video Professional (VIDEO-PRO) UC consultant
Remember mark as "Accepted Solutions" or if my reply/help is "Helpful"
HP Recommended

Hi Steffen,

 

can also confirm that the rooms are visible again under Manage/Rooms.

 

BR, Beyond Conference

HP Recommended

Hello @Dan_Hemsø 

 

I am not a developer so I am unsure what changes were made. If you require some feedback please go ahead and open a ticket via our official support structure.

 

Thanks to @Beyond_Conferen  for confirming their change worked. 

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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