• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Locked

‎12-13-2022 11:06 AM

HP Recommended

Hello,

 

I have had a few instances where importing policies completely overwrote instead of merged with existing policies. Because of this I am interested in being able to export what I have already configured on Lens in the event something happens again and otherwise to just have a backup.

 

Is this possible or is there any future plans to implement this? I cannot find a useful export option. The only export I am able to find will only show the device group assignments and not the policies themselves.

1 REPLY 1

‎12-14-2022 04:02 AM

HP Recommended

Hi

I have a simular support case open at Poly support. it all started with a Poly Lesn group lost it members.

It turned out that the changes in the Poly Lens group, was casued by an CSV import, where I added a devices to the Poly Lens group. No matter if I choose replace or merge. So from my point of view it is a bug in the import service.

I would suggest you to create a Poly Support using you Poly Lens Tenant ID as ref. You can get the Tenant ID from the URL in your browser.

This will bring more focus on the bug.

 

Best regards - Dan Hemsø
Poly Video Professional (VIDEO-PRO) UC consultant
Remember mark as "Accepted Solutions" or if my reply/help is "Helpful"
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.